Thank you for shopping with Psychologs Magazine. We strive to provide you with the best possible experience. If you're not completely satisfied with your purchase, please read our refund policy below.
1. Refund Eligibility:
Physical Products:
We offer refunds or replacements for physical products in the event of damage, defects, or incorrect items being shipped. To qualify for a refund or replacement, you must notify us within 7 days of receiving your order.
Digital Products:
Digital products, such as magazine subscriptions, online courses, or digital downloads, are non-refundable after purchase. This is due to the nature of digital content, which cannot be returned once accessed.
2. Conditions for Returns and Refunds:
Damaged or Defective Products:
If you receive a damaged or defective physical product, please contact us immediately at info.psychologs@gmail.com with a description of the issue and photographic evidence. We will arrange for a replacement or refund after evaluating the claim.
Incorrect Items:
We apologise for the inconvenience if the wrong product is shipped to you. Please contact us within 7 days of receiving your order, and we will resolve the issue by sending the correct product or issuing a refund.
Order Cancellations:
Orders can only be cancelled before they are shipped. If you wish to cancel an order, please contact us immediately. Once an order has been dispatched, cancellations are not possible.
3. Refund Process:
If your request for a refund or replacement is approved, we will process the refund using the original payment method used for the purchase.
Depending on your payment provider, refunds will be processed within 7-10 business days after approval.
4. Non-Refundable Items:
Digital Products: As mentioned, digital products (including magazine subscriptions, online content, and downloadable items) are non-refundable.
Used or Opened Products: We do not accept returns or issue refunds for products that have been opened or used, except in the case of damage or defects.
5. Shipping Costs:
If you are eligible for a refund due to a damaged, defective, or incorrect item, we will also refund the shipping cost you paid for the original order.
If the return is not due to an error on our part, the return shipping cost will be the responsibility of the customer.
This refund policy is subject to change, and we encourage you to review it regularly. Thank you for choosing Psychologs Magazine!
